Ticket Site Reviews

WowTickets Review – Is WowTickets.Football Reliable?

Wow Ticket Home page - SeatPick Review

The online marketplace for ticket sellers has grown into a massive money-making business as of late. With this rise of websites promising to get you tickets to your favourite events, it is easier than ever before to purchase and receive tickets for games that are sold out, or would’ve previously been hard to come by.

However, with this new convenience, there is also the new risk of being duped by someone online and paying for a fraudulent ticket. So, how do you know which sites you can trust and which ones you need to avoid at all costs? That’s where we come in.

We are taking a look at the resale sites on the web and seeing if their customers are happy and if they’re reliable. We are continuing with our extensive ticket site reviews, check out some of our previous ones such as the Viagogo & Stubhub review, we decided to review the Wowtickets, a relatively new website and searched through their reviews to see how they are coming along.


Pros:

  • Easy to use site
  • SSL-encryption security
  • A wide selection of European games
  • Good price for resale
  • Seating together available
  • Customer service available
  • Uses British pounds and Euros

Cons:  

  • The website could use updating
  • Not around very long
  • No Paypal option
  • Service fees added
  • Booking fees added
  • Live chat pop-ups excessively

Who is Wow Tickets Football?

This site is still in its infancy, being a company that was founded earlier this year. They are based out of Lacarna in Cyprus, this site has its main focus on European football matches. Although they are based in Cyprus, they do cater to the British market, and they do it well. So far, they have had ups and downs with their business and customer reviews.

However, because this company was founded in early 2019, it is hard to determine much considering that they are such a new company. It will take a bit longer to see how they progress as a ticket reseller.

Is The Wowtickets Site Easy To Use?

The site is fairly basic, which makes it simple and easy to use. The site itself is not the prettiest thing to look at online, but the simple approach makes it user-friendly for those who have never navigated a resale website before.

WowTickets Home page - SeatPick review
WowTickets Home Page – relatively straight forward & easy to navigate

To find tickets, there are categories if you are just browsing for an upcoming game or if you are looking for a specific match, you can use the search bar to type in the date, location, or team. This will bring up the list of games that match your criteria and you can pick your tickets from that list.

Finding seats is simple as well because the site shows the stadium layout and the exact location of where your seats are. You can also choose the number of tickets that you want to buy, and it will show the places where you can sit together.

Wow Ticket Event page - SeatPick Review
WowTickets – Event Page

Then, the checkout is simply checking that your seats and tickets are correct, putting in some info for registration, and giving payment information. A confirmation email will confirm your purchase within the next few days so that you know that your tickets are secured.

One small gripe that I do have about the site is that the live chat pops up quite often. This can be annoying when searching the site for a while, and it seemed as though every page I went on made the chat pop up again. It’s a small feature, but I figured that it should still be mentioned.

Currencies and Payments

Currencies

The currencies listed on the site are British pounds and Euros. Because this is a European focused company, this is to be expected. However, if you buy internationally, there is no currency converter to help you figure out how much it will translate to in your preferred currency if you are not using wither given. That would be a welcomed addition to the site, but a quick google search will suffice.

Payments

The basic forms of payment are secured and encrypted with the ability to use credit or debit cards for purchase. The site supports only Visa and Mastercard payments. One thing that would make a good addition is the ability to use Paypal. This would provide another layer of payment protection for their customers, so that may be a good thing to have in the future.

Can I Find The Tickets I’m Looking For On Wowtickets?

A major hurdle for newer sites is getting people to use it. With reselling sites, the more people that use the site, the more – and better – tickets you get. Being a newer company, they seem to have grown a pretty steady fan base with people selling lots of tickets through the site. So, this means that you get a good selection of tickets to choose from.

Their selection is solely focused on European football, so those are the only tickets sold, as of now. If you want to get tickets to the upcoming Chelsea FC match, then you will likely be able to find what you want. They may decide to branch out in the future, but as a new company, they are growing with their singular focus.

Are The Ticket Prices On Wowtickets Fair?

With resale ticket marketplaces, the prices will always tend to be higher than the original value. The tickets can also vary in price from the seller to seller. The individuals can set their own price, so for the most popular games, the prices could be significantly higher.  This is not limited to this site, and it can be said for all resale sites, but Wowtickets seems to have some of the lower prices.

If you are looking for tickets to a very popular event, the tickets may be higher to supply the demand. However, the more people use the site, the lower the prices tend to get. The more sellers have similar tickets, the easier it is to see if one seller is hiking up their price unfairly.

The seller will see how much others like theirs are going for and adjust their pricing accordingly. This helps to create competition, which in turn gets customers better, lower prices.

What Is The Wowtickets Guarantee?

The Wowtickets guarantee is that if you don’t receive your tickets, or are sold fraudulent tickets, that you will get a 100% refund. They aim to get you the best tickets available, and it is said that they will do whatever they can to fix any issues that may have arisen.

However, this guarantee may have to be taken with a grain of salt. The feedback from customers has been up and down with regard to the reliability of this guarantee. Unfortunately, some customers have been in this situation and have not gotten their money back, or have not gotten any response from the site. So, it is not clear whether this guarantee is completely legitimate.

How To Contact WowTickets?

There are two numbers for customer support that you can call to address questions and concerns that you may have while on the site. This is a great way to get immediate help and be able to talk through any issues with a representative.

International phone number: +1-661-888-4988

UK phone number: +44-20-3871-3232

WowTickets.football Contact form - SeatPick Review
Good Contact form & available chat

There is also a live chat available on the site where you can ask questions and get fast answers. This is another great option for immediate help, but for more complicated issues that would require too much typing, then calling the numbers above would be your best bet.

There is also a FAQs page on their site where you can check questions that others have asked to see if you can get a quick answer from that as well. Although, there doesn’t seem to be a Contact page for an email response.

Is Wowtickets Safe, Reliable, and Legit?

Getting tickets through a website can be a bit of a gamble when you haven’t used it before. However, even with the relatively new company and the simple nature of the site, it seems like the site is reliable. You don’t want the site you use to crash when there is a surge of purchases, and although the site could use a design upgrade, the reliability of the site is pretty clear.

The site is secure, the payment information is encrypted, and the site has multiple security features so you can feel safe while using the site. The customer service is available at all times, however, there doesn’t seem to be a good track record for quick responses and refunds given when there has been a problem. This seems to be a trend that may make you think twice.

What Do People say Online About Wowtickets?

A great way that you can find out if a website or company is trustworthy in their practices is to look at the customer reviews online. Many customers will leave feedback on companies that they like, or ones that they’ve had a bad experience with. There will always be a few negatives, but if there is a trend of bad reviews, then you can see that they might not be doing things properly.

Unfortunately, there have been a high number of negative comments left by customers about their experiences with buying tickets from this site. The overall rating is average, with three stars, but a quick look through the reviews will show that many have negative comments. There seem to be many cases where customers got the wrong tickets for a game that they didn’t choose, or that their tickets were fraudulent.

With this trend, it looks like there are some issues that need to be worked out. Because they are a newer company, this doesn’t mean much for long-term problems, which can be worked out, but it does make you want to be cautious when making your purchase.

Can I Trust That Wowtickets Will Get My Tickets?

The guarantee that the site gives can give you a bit of peace of mind that when you order off this site, you are guaranteed to receive your tickets or you will get a full refund. This will ensure that you will either get the tickets you ordered, or the company will do whatever they can to get new tickets to you, or they will give you your money back.

Plus, they use Royal Mail, which is entrusted with getting the tickets to your door in time for the game. This trusted company can ensure that once they have the tickets in hand, they will get them to you.

However, with some of the issues with customers not getting their tickets online and waiting for refunds, this may not put your mind at ease. New companies can have people that sell on the site knowing that it is new and take advantage of that, so it is good to be cautious while they work out the kinks.

Conclusion

With a new company, there is a bit of inherent risk involved. Wowtickets have been no exception, and it seems that they have some things to work out before they become a trustworthy site and be able to compete with the other big-name sites out there. There has been some negative feedback that shows that some customers are not happy with their experience so far.

Having said that, it seems like they are fixing things to get unreputable sellers off their site, it is just the fact that they won’t know they’re there until that individual scams a customer. There should be a vetting system in place that could help with this issue, but as they grow and get rid of these issues, they could be a great place to buy tickets.

At the moment, it seems that you can buy tickets from Wowtickets but I would have a close eye on their online reviews and if they manage to maintain a good standard. a good standard.


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