The competitive online ticket marketplace has become a huge entity with dozens of big-name sites fighting for your business. These marketplaces make it fast and easy to find and purchase the tickets you want for an event and be able to resell them if needed.
However, this can be a double-edged sword. Because there are so many different options out there to sort through, it can seem nearly impossible to find a site that has what you want and has a good reputation of keeping its customers happy. And looking through dozens of reviews from customers online can take a lot of time.
So, we have taken a look at Fanpass reviews, and their website, to see if they have the selection you want, for a good price, and if they are doing what they say they will for their customers.
- Who is Fanpass?
- Fanpass reviews – What Do People say online About Fanpass?
- Is the Fanpass UK Site Easy to Use?
- Can I Find the Tickets I Am Looking For on Fanpass?
- Are the Ticket Prices Fair on Fanpass?
- What is the Fanpass Guarantee?
- How to Contact Fanpass?
- Is Fanpass Safe, Reliable, and Legit?
- Can I Trust Fanpass That I Will Get My Tickets?
- Conclusion
Fanpass Pros:
- User-friendly website
- UK based
- Seating available together
- Stadium layout and seating charts
- Many buyers and sellers
- 100% money-back guarantee
- Multiple currencies accepted
Fanpass Cons:
- No Paypal
- No service number or customer support
- Focus is only Europe
- Tickets for any other sports but football are scarce
- Hidden fees
- Concert tickets are abysmal
Who is Fanpass?
Fanpass is an online marketplace that caters to British football matches. This means that they will have plenty of football tickets to choose from.
This site is for individuals to sell their tickets, so it is dependent on people wanting to sell their tickets. This can be a bit tricky, but with their wide selection of tickets available, it just goes to show how popular the site is, and how many people are willing to sell through their platform.
As a British based company, it is easy to see why football matches in the UK are the priority, but they don’t limit themselves to one sport. Their site also has a large number of rugby games, concerts, and other live events to choose from as well.
The selection of other sports is not as extensive as football tickets, but you do have a choice between a variety of events.
Fanpass reviews – What Do People say online About Fanpass?
Customers have left reviews on sites like Trustpilot to let others know what they are in for when using a new website. Luckily, Fanpass has a good rating and has had a large number of positive reviews from happy customers.
Overall, their reviews are mostly positive with 65% of the reviews rating them as excellent, and another 14% rating them as great. This shows that 79% of their reviews rate their service as great or better. And, although there have been some negative reviews, it seems that the business responds to their concerns on the site and offer a refund for the issues they had.
So, it looks like there are many happy, repeat, customers that will tell you to trust this site. With this track record, it is safe to say that if you use this site, you will get your tickets and have a positive experience.
Is the Fanpass UK Site Easy to Use?
Fanpass UK is as easy to use as it can possibly be. Like many other sites, there are categories to choose from if you are not in the market for a specific game. If you are looking for something in particular, you can use the search bar to type in the team name, location, or date of the event to get narrowed down results.
Then, choosing the tickets you want is simple as well. The site will bring up the layout of the stadium and show you which seats are available, and you can pick the seats you want so you know exactly where you want to be. Then, you just go through the payment process, which is simple as well, and you will have your tickets sent to you in time for the event.
The site is easy to navigate, even for those who have never used an online marketplace like this before, and it makes the process of getting your tickets quick and easy.
Currencies and Payments
Currencies
Because they are a British based company, their main currency is British pounds. However, they also have options for Euros and US dollars.
For international buyers that use a different currency, it is still easy to pay because a quick Google search will tell you what the price translates to in your currency. So, don’t let that stop you from getting the tickets you want.
Payments
The payment methods available are typical of most online marketplaces with the options for debit or credit cards like Visa and Mastercard.
Although, one missing payment method that would be a welcome addition to the process would be to add Paypal. This would be a secure option that would help make customers feel even more secure with their purchase and could be something to add in the future.
Can I Find the Tickets I Am Looking For on Fanpass?
There is a wide selection of football matches on Fanpass, and with many individual sellers wanting to work with the site, there are lots of ticket options to choose from.
So, with a large number of tickets available, you will likely be able to find the tickets that you want.
Being a British based company, they cater to that audience and have lots of tickets for the Premier League. If you want to see any games during that time, you can find what you are looking for with a click of a button.
The number of concerts and rugby games that are available is pretty low though, so this is a site that is mainly used for football matches. If you are looking for one of the other two, you may not always be able to find what you are looking for.
Are the Ticket Prices Fair on Fanpass?
The ticket prices on many resale sites are typically more expensive than the original ticket value, so that is to be expected here as well. So, the company doesn’t have anything to do with the pricing.
This isn’t typically a problem because most people that put up a ticket for way too high a price will see that others at a lower price are selling and they will likely lower the price. However, if it is a big game, you could end up paying well over the original value.
That being said, there are also some fees added on for the use of the site which can add up. Booking fees and service fees are both added to the price of the ticket, but this is also the case with pretty much any other site as well. The fees are usually around 15-30% of the ticket price, so the more expensive the ticket, the bigger the fee.
Some of these fees are not shown until you are about to make the final payment, so you do have to watch out for this. If you have a budget that you can’t go over, you need to pay attention to the final price with the fees to make sure that you are not going over the limit you set.
So, watch out for those hidden fees on top of your ticket price.
What is the Fanpass Guarantee?
The Fanpass guarantee is that you will get your tickets on time for your event, or you will receive a full refund. This means that if anything were to happen with an un-reputable seller on the site, that Fanpass will take care of you, and get you new tickets if possible. And, if not, then they will refund 100% of your money back to you.
This guarantee is also furthered by the fact that they are partnered with UPS Stripe, which ensures a safe and secure delivery after purchase.
This relationship allows you to feel another layer of security when making you purchase because even if you have to wait to receive paper tickets through the mail, you can feel assured that Fanpass will have a personal follow-up to ensure that your tickets make it to you safely.
How to Contact Fanpass?
If you are to have any questions or concerns about your purchase or payment, they have three email addresses that you can contact with your inquiries:
- event@fanpass.co.uk
- contact@fanpass.co.uk
- complain@fanpass.co.uk
Depending on what kind of question or concern you have, you can contact the email that fits your issue so that you get a more direct response.
It also says something that they have a complaints email because it shows that the company wants to hear what their customers have to say, even when it’s negative, so they can improve their business.
There is now a live chat feature on the site, which wasn’t always available, that now allows you to ask questions about your purchase with customer support right away.
This chat is simple and easy to use, and it is great if you have a question that can be easily answered. We would recommend using the chat first, then if needed, you can contact them through their emails. It is the fastest way.
They don’t have a phone number for customer service calls, so you will have to use one of the other two options in order to get your problems solved.
Is Fanpass Safe, Reliable, and Legit?
This company seems to be doing very well for itself, and it has a popularity that is continuing to grow. This is a good sign because you can see a happy customer base that is continuing to use their site. Seeing this makes you feel better about using their site and spending money because you can see that they have built up trust with their customers.
There have been plenty of customers online that have raved about their service with Fanpass, and who have received their game tickets in time for the match.
There are also very few incidents where customers had bad experiences with this business and have left negative reviews. But, because this is unusual, it still shows that they can be trusted with your business.
And, with the live chat feature and emails for concerns, you can rest assured that if there are any issues with your tickets, the customer support team will be there to help solve any problems you may be having.
Can I Trust Fanpass That I Will Get My Tickets?
With the positive reviews from customers and the Fanpass guarantee and relationship with UPS Stripe, you can feel secure that your tickets will get to you in time for your event. It isn’t always the easiest thing to trust an online business, but this company has shown that they work hard for their customers, and in the event of a mishap or un-reputable seller ruining their experience, they work to fix that.
With this kind of care put into their business, it is easy to see why customers feel like they are worth the time and money as a consumer. Plus, if anything unfortunate does happen, you are guaranteed 100% of your money back as added insurance.
Conclusion on Fanpass
With so many online ticket sellers out there, it can be a big feat trying to figure out which ones are trustworthy. You can feel a little uneasy buying something from a site that you have never used before.
However, with sites like Fanpass, you can feel a lot better about spending your money at a company that is trustworthy and comes through on its promises.
With the great reviews online from happy customers that had great experiences with Fanpass tickets, you can see that they deliver.
Plus, with the added bonus of having UPS Stripe on their side, you can feel even better knowing that UPS is making sure that your tickets are delivered on time, before your event.
The answer to whether Fanpass is reliable is pretty easy: yes. Happy customers that give great feedback online and a good track record of getting tickets in the hands of fans makes this site one to use.
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