Privacy Policy

Last updated: April, 2024

About this Privacy Notice

This Privacy Notice is meant to give you information about what personal data we collect about you, how we use it, why we use it, and how you control the data processing.

1. The Basics: Who We Are, Our Role, and Definitions
2. Personal Data We Collect as a Controller, How We Use it, and Why
3. Sharing the Personal Data We Collect
4. International Transfers
5. Security
6. Your Rights - How to Control Our Use of Your Personal Data
7. Data Retention
8. Cookies and Similar Technologies
9. Third-Party Services
10. Children
11. Changes to the Privacy Notice

1. The Basics: Who We Are, Our Role, and Definitions

1.1 Who We Are

1.1.1 SeatLabs Ltd. (“Seatpick” or “we”) offers a ticket marketplace for live events through our website. Our offices are located at HaRav Herzog 17, Tel Aviv - Jaffa, and our registration number is 515600625.

1.1.2 If you have questions about our company or your privacy, or want to exercise your rights, you can contact us at hi@seatpick.com.

1.1.3 We value your privacy and your rights as a data subject and have therefore appointed Prighter Group with its local partners as our privacy representative and your point of contact, if you are located in the EU. Prighter gives you an easy way to exercise your privacy-related rights (e.g. requests to access or erase personal data). If you want to contact us via our representative, Prighter or make use of your data subject rights, please visit the following website: https://prighter.com/q/18456760070. Our representative in the EU is PrighterGDPR-Rep by Maetzler Rechtsanwalts GmbH & Co KG c/o SeatLabs Ltd. with address: Schellinggasse 3/10, 1010 Vienna, Austria.

1.2 Our Role: Controller and Processor

Certain data protection laws, including the laws in the EU, differentiate between a party that determines why and how personal data is processed (called a “controller”) and a party that processes personal data solely on the controller's behalf and according to the controller's instructions (called a “processor”). We are the controller with respect to the processing described in this Privacy Notice.

1.3 Definitions and Recommendations

1.3.1 When we refer to “services”, we mean our ticket search engine for live events, aggregating resale tickets online. Using our services, you can search for and locate event tickets offered for sale by third-party resellers (“Tickets” and Ticket Provider” respectively).

1.3.2 When we refer to “personal data”, we mean information that is defined as personal data under law. This includes information that identifies you directly or indirectly, including unique identifiers like IP addresses or cookie IDs.

1.3.3 When we refer to “you”, we mean visitors to our website and any user of our site as applicable.

1.3.4 This Privacy Notice is meant to be read together with our Terms of Service, which you can find at https://seatpick.com/terms. In general, we recommend that you routinely review this privacy notice and your preferences on our site.

1.4 A Note on Legal Bases.

Certain jurisdictions only allow the processing of personal data where a legal basis has been established. Under the EU's General Data Protection Regulation (“GDPR”), the possible legal bases include (but are not limited): your consent, the processing is necessary to perform a contract with you, the processing is necessary to fulfill our legal obligations, or a company has a legitimate business interest to process your personal data. Where we are a controller, we only collect and process data where we have established a legal basis. Below, you can find more details about specific legal bases.

2. Personal Data We Collect as a Controller, How We Use it, and Why

Below is a description of the types of personal data we collect, how we use it, and the reason why we consider each use lawful. You have no legal obligation to provide us with personal data, but if you don't provide us with certain information, we may not be able to provide you with the associated services.

2.1 Website Visitors

When you visit our site, we may collect the following types of data about you.

2.1.1 Contact Information

When you contact us for any reason, including as a seeker of Tickets or a potential Tickets Provider or partner, through any communication channel, such as our online chat, by email or on our social media accounts, we collect any data you share, such as your name, email, information associated with and available through your social media account, and the content of your message.

How We Use this Data: To respond to your message and to communicate with you about our Services.

Legal Basis: We process this personal data based on the performance of a contract with you.

2.2 Users

If you are a user of our services, we collect the following information from and about you.

2.2.1 Registration Data

In order to create an account, you will be asked to provide your name, email address and password (which will be stored in an encrypted manner only). If you choose to receive email notifications for an event, for example for availability and/or price reductions, we collect your email address. If you access our services using a third-party login service (such as Facebook, Google or Apple, we also receive personal data about you from that service, such as:

How We Use this Data: We use your registration information to allow you to access to our services, save your preferences, protect the security of our services, prevent fraud, and address any issues that arise. We use your contact details to communicate with you about our services.

Legal Basis: When we process your registration data to provide you with our services, we do so to perform a contract with you, in this case our Terms of Service. When we process your registration data to maintain our services, including to prevent fraud, protect the security of and/or address issues with our services, we do so on the basis of our legitimate interest to maintain our assets. Processing your Personal Data to send you event notifications is based on your consent. You may withdraw your consent at any time by emailing us at hi@seatpick.com.

2.2.2 Ticket Purchase Information

When you select Tickets on our site for purchase from a Ticket Provider, we collect the number of Tickets and the event details you have selected. Prior to redirecting you to the Ticket Provider website, we will place a cookie on your device (“Attribution Cookie”), which will notify the Ticket Provider that you have been directed to it through Seatpick. For further information about cookies, please see the Cookies and Similar Technologies section below.

How We Use this Data: We collect the event details and place the cookie to provide you with the service and enable the transaction process between Seatpick and Tickets Providers.

Legal Basis: We process this personal data to perform a contract with you, in this case our Terms of Service.

2.3 Activity and System Data (including Cookies)

When you visit our site and/or use our services, we automatically collect data about your computer or mobile device, including personal data such as your IP address, device ID, browsing history (e.g. the other sites you've visited before ours), and your activity on our site (e.g. what pages you visited, for how long, and what links you clicked on). For more information about the cookies we use and how to adjust your preferences, see the Cookies and Similar Technologies section below.

How We Use this Data: We mainly use this data to generate aggregated analytics data about the use of our site so we can maintain and improve the site and develop new services. We also use statistical data to prevent fraud and protect the security of our site. One of the tools we use to collect and analyze this data is “Google Analytics”. For more information about how Google collects information and how you can control such use, see: https://www.google.com/policies/privacy/partners/.

Legal Basis: We process this personal data based our legitimate interests to develop and improve our services, and to prevent fraud.

2.4 Job Applicants

If you apply for a job with us, through our site or other third party services, we collect the information you provide as part of your application and during the course of the application process. This may include your name, contact details, resume, recommendations, and any other information we may request or that you choose to share with us, as well as data related to your account on the platform through which the application was submitted (e.g., if you apply through LinkedIn, we collect information about the profile associated with such application).

How We Use this Data: We use this data to process your job application, including using your contact details to contact you for scheduling purposes and to provide you with updates. We also use this data to manage our recruitment campaigns, as well as to analyze their results and improve future campaigns.

Legal Basis: We process your application data performance of a contract or in order to take steps at your request prior to entering into a contract with you. When we process your personal data to manage our recruitment campaigns, analyze their results and improve future campaigns, we do so based on our legitimate interest to evaluate and improve our recruitment processes.

3. Sharing the Personal Data We Collect

We share your personal data as follows:

3.1 Ticket Providers. We share your personal data (including the Attribution Cookie) with Ticket Providers where this is necessary to provide you with the services. Ticket Providers act as independent and separate controllers of your personal data. For additional information regarding how Ticket Providers handle your personal data, please review the privacy notice provided by the applicable Ticket Provider which you have selected when ordering Tickets.

3.2 Service Providers. Below is a list of the types of service providers we use, the service each provides, and the types of data shared with each.

Type of Service	Description	Personal Data Shared
Cloud Computing	We use service providers that offer cloud computing services. They offer us space on their servers for us to store our files and programs, including your personal data.	All personal data that we collect from you is stored on third party servers.
Email Automation	We use an independent vendor to send out emails related to events you have subscribed to on our behalf.	email address.
Analytics Providers	We use a service provider to assist us with analytics services.	Data collected automatically through our site, including IP addresses and cookie information.

3.3 Change of Ownership. If we are looking to sell our company, liquidate assets, or merge with another, we may share your personal data with other interested parties as part of negotiations toward that transaction. In such case, or where we do sell our company, your personal data shall continue to be subject to the provisions of this Privacy Notice.

3.4 Law Enforcement Related Disclosure. We may share your personal data with government agencies or other relevant parties, such as a law office or independent auditor: (i) if we believe that such disclosure is appropriate to protect our rights, property or safety (including the enforcement of the Terms and this Privacy Notice) or those of a third party; (ii) if required by law or court order; or (iii) as is necessary to comply with any legal and/or regulatory obligations, such as audit requirements.

4. International Transfers

Some of our service providers and affiliates / Ticket Providers are located in countries other than your own. When we transfer your personal data internationally, we will do so safely and securely and in accordance with applicable law.

4.1 If you are located in the EU, when we share your personal data with third parties based outside of the European Economic Area (“EEA”), we will ensure that they sign on agreements that require them to comply with applicable law, keep your data secure at similar levels to the level described in this Privacy Notice, and make sure that your data protection rights are protected. We will also implement the following safeguards:

4.1.1 When we transfer your personal data to Israel or the UK, we rely on the decision by the European Commission that says that those countries are considered to provide an adequate level of data protection.

4.1.2 Where we transfer your personal data to other countries, we (i) take additional security measures to protect the data and (ii) use specific contracts approved by the European Commission, known as the Standard Contractual Clauses, to give your personal data the same protection it has in the EEA.

4.1.3 Please contact us at hi@seatpick.com if you would like further information on the specific mechanism used by us when transferring your Personal Data out of the EEA.

5. Security

The security of your personal data is our highest priority. We work hard to make sure that your personal data will be held securely and that it will not be shared or lost accidentally. However, it is impossible to guarantee absolute security. The security of your data also depends on the security of the devices you use and the way in which you protect your user IDs and passwords. The measures we take include:

5.1 Technical Measures.The electronic safeguards we employ to protect your personal data include secure servers, firewalls, and antivirus protections. We encrypt data in transit [and at rest] using secure SSL protocols.

5.2 Access Control. We limit access to your personal data only to authorized personnel who have a need to know, including customer support staff, and software developers. We review these permissions regularly and revoke an employee's access immediately after his/her termination.

5.3 Internal Policies. We maintain and regularly review and update our privacy related and information security policies.

5.4 Personnel. We require employees to sign non-disclosure agreements according to applicable law and industry customary practice.

5.5 Database Backup. Our databases are backed up and verified regularly. Backups are encrypted and stored within the production environment to preserve their confidentiality and integrity.

6. Your Rights - How to Control Our Use of Your Personal Data.

Depending on which laws apply, you have certain legal rights over your data. Below is some general information about rights that may apply to you but we recommend checking the law or consulting with a lawyer to understand what applies in your specific case. To exercise your rights, please contact us at hi@seatpick.com. If you want to exercise your rights regarding your personal data held by other controllers you can contact the applicable controller directly. We may ask for reasonable evidence to verify your identity before we can comply with any request.

6.1 Right of Access. You may have a right to know what personal data we collect about you. We may charge you with a fee to provide you with this information, if permitted by law. If we are unable to provide you with all the information you request, we will do our best to explain why. See Article 15 of the GDPR for more details, if your personal data is subject to GDPR.

6.2 Right to Correct Personal Data. You may request that we update, complete, correct or delete inaccurate, incomplete, or outdated Personal Data. See Article 16 of the GDPR for more details, if your personal data is subject to GDPR.

6.3 Deletion of Personal Data (“Right to Be Forgotten”). If you are located in the EU, you may have the right to request that we delete your personal data. Note that we cannot restore information once it has been deleted. Even after you ask us to delete your personal data, we may be allowed to keep certain data for specific purposes under applicable law. See Article 17 of the GDPR for more details, if your personal data is subject to GDPR.

6.4 Right to Restrict Processing. If you are located in the EU, you may have the right to ask us to stop processing your personal data. See Article 18 of the GDPR for more details, if your personal data is subject to GDPR.

6.5 Right to Data Portability. If you are located in the EU, you may have the right to request that we provide you with a copy of the personal data you provided to us in a structured, commonly-used, and machine-readable format. See Article 20 of the GDPR for more details, if your personal data is subject to GDPR.

6.6 Right to Object. If you are located in the EU, you may have the right object to certain processing activities. See Article 21 of the GDPR for more details, if your personal data is subject to GDPR.

6.7 Withdrawal of Consent. If we are processing your data based on your consent, you are always free to withdraw your consent, however, this won't affect processing we have done from before you withdrew your consent.

6.8 Right to Lodge a Complaint with Your Local Data Protection Authority. If you are located in the EU, you have the right to submit a complaint to the relevant data protection authority if you have any concerns about how we are processing your personal data, though we ask that as a courtesy you please attempt to resolve any issues with us first.

7. Data Retention

7.1 We retain your personal data as long as necessary to fulfill each of the purposes we described above. Once we're done with your data, we delete it.

7.2 When deciding how long to store personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized access, the purposes for which the personal data was collected, as well as applicable legal requirements. Please note that we may delete information from our systems without notifying you first. Retention by any of our service providers or subcontractors may vary in accordance with each business's retention policy.

7.3 In some circumstances, we may store your personal data even after we're finished using it if required to do so by law (e.g. to fulfill tax or audit requirements), or to keep accurate records of our interactions in case there is a prospect of litigation relating to your personal data. In such cases, we will maintain the same security measures as described above.

7.4 Please contact us at hi@seatpick.com if you would like details about the retention periods for each type of personal data we process.

8. Cookies and Similar Technologies

8.1 What are Cookies? A cookie is a small piece of text that is sent to your browser by a website you visit. This piece of text acts as a sort of tag, letting the website know that it's you (really, your device) that's visiting. There are other technologies that act similarly, like web beacons, pixel tags, and Device IDs for apps, but for simplicity's sake we'll refer to them all as “cookies”.

8.2 Websites can place their own cookies (called “first-party cookies”) but can also place cookies from other sites (called “third-party cookies”). If your browser holds both first and third-party cookies for a given website, both the website and the third party are notified when you visit the site. We may place both first and third-party cookies on our site.

8.3 How We Use Cookies. While the specific names and types of cookies we use may change from time to time, they generally fall into one of the categories listed below. We will not place any cookies on your browser that are not strictly necessary unless you have first consented to receive them.

Cookie Type	Function
Necessary	These cookies allow the site to work correctly. They enable your access to the site, move around, and access different services, features, and tools. These cookies cannot be disabled.
Functionality	These cookies remember your settings, preferences, and other choices you make (like placing an item in a shopping cart) in order to help personalize and streamline your experience.
Security	These cookies help us identify and prevent security risks. They may be used to store your session information to prevent others from changing your password without your login information.
Performance/Analytics	These cookies collect analytical information to help us understand how you use our site, for example whether you have viewed messages, clicked on links, and how long you spent on each page. This helps us improve our site to better suit your needs.
Advertising	When we place advertising cookies, they help us track the efficiency of our advertising campaigns. Advertising cookies may track your browsing habits and activity when visiting our site and those of third parties and help us serve ads that are relevant and meaningful to you and your interests.

8.4 Third Party Cookies. In addition to our first-party cookies, we place cookies from the following third parties:

Third-party	Cookie Type
Google Analytics	Performance/Analytics
Hubspot	Analytics
Facebook	Advertising
Double Click	Advertising
Mixpanel	Analytics
Intercom	Functionality
Mailchimp	Analytics. These cookies are placed in messages we send you in order to track your interaction with such messages.

8.5 How to Adjust Your Preferences. Most web browsers are initially configured to accept cookies, but you can change the settings so your browser refuses all cookies or certain types of cookies. In addition, you are free to delete any existing cookies at any time. Please note that some features of the services may not function properly when cookies are disabled or removed. For example, if you delete cookies that store your account information or preferences, you will be required to input these each time you visit.

9. Third-Party Services

You may have access to third-party services through our services. Please note that all use of third-party services is at your own risk and subject to such third party's terms and privacy policies. We do not take any responsibility for the performance of other services.

10. Children

We do not knowingly collect personal data from children under the age of sixteen (16). In the event that you become aware that an individual under the age of sixteen (16) is using our services without parental permission, please advise us immediately.

11. Changes to the Privacy Notice

We may update this Privacy Notice from time to time to keep it up to date with legal requirements and the way we operate our business. We will place any updates on this webpage. Please come back to this page every now and then to make sure you are familiar with the latest version.