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Frequently Asked Questions on SeatPick

Hi there SeatPicker! Here you can find the answers to the most common questions asked at SeatPick. If you can't find what you are looking for then please reach out to us via email at hi@seatpick.com. Alternatively, we also have a chat function available on all major pages across this website. Our aim at SeatPick is to assist you in getting to the sport or music event of your choice, at the best possible price. The questions below are the most commonly asked and we hope that they can be of assistance to you in your ticket-purchasing journey.

Questions most commonly received on SeatPick?

Why am I being redirected to another website?
My event was cancelled/postponed, what should I do?
Will I be seated together?
Why is the face value of the ticket different to what I paid?
Where does SeatPick get its tickets?
Didn't get the answer you were looking for?
What if I cancel the ticket? When is the last day I can cancel and get a refund?
I am keen to make sure my ticket is an e-ticket
How does SeatPick work?
Will physical tickets be delivered via post?
If ordering tickets in the hours close to kick-off or before the concert, will I get the tickets immediately and can I just show them at the stadium on my phone?
For football matches, specifically Premier League games, can I book a ticket anywhere in the stadium?
What is the best way to ensure multiple tickets seated together?
If I choose any price how can I choose my seat?
I'm a little worried about fraudulent tickets. Are there guarantees against that?
How does the minimum 100% ticket guarantee work?
Why do my tickets have someone else's name on them?
Why was my order cancelled?
My tickets aren't working. What should I do?
Can I add another ticket to my order after it's been placed?
What are the seat numbers for my tickets?
Are children (minors) required to have a ticket to attend a match?
What if I need to purchase more tickets than you have listed available?
What is the currency of SeatPick?
Can I know the row and seat number to expect?
Do you provide handicapped-accessible seating tickets?
What does a 'General Admission' ticket entitle me to?
What can I expect from a VIP ticket?
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