Question 1

Why am I being redirected to another website?

Accepted Answer

You are being redirected to one of our dependable affiliate partners. Only trusted and reliable resellers are available on SeatPick.

We provide you with the most relevant options in the market, so you will be able to make the best value-for-money decision when buying a ticket.

Question 2

My event was cancelled/postponed, what should I do?

Accepted Answer

If your event was postponed, your tickets will still be valid for the new date.

In case your event was cancelled, you will be able to get a refund. In some cases, we will need you to return your tickets in order to secure your refund.

Question 3

Will I be seated together?

Accepted Answer

When you visit a SeatPick event page, you'll be prompted to choose how many seats you're searching for and whether they should be seated next to each other.

Tickets that were purchased from a single listing will be seated next to each other unless specifically stated during the checkout.

Question 4

Why is the face value of the ticket different to what I paid?

Accepted Answer

The “face value” of the ticket is the original price that was set by the primary vendor, organizer, or team of the event.

The prices of tickets on the secondary market are demand-driven, as a result, prices may be higher or lower than the face value.

Our mission at SeatPick is to help you find the best value tickets in the market at any given time.

Question 5

Where does SeatPick get its tickets?

Accepted Answer

Instead of needing to search dozens of individual ticketing sites, SeatPick does the heavy lifting for you by searching hundreds of sites and showing you the best tickets in one place.

Thanks to the refined technology at SeatPick, we are able to aggregate all the resellers - including the likes of StubHub, LiveFootballTickets, FootballTicketNet and Viagogo. In total, SeatPick aggregates options from more than 50 trusted ticket sites.

Question 6

Didn't get the answer you were looking for?

Accepted Answer

Please get in touch with us by emailing support@seatpick.com.

If it's the day of the event and you have an urgent situation, you can reach us at the emergency number that was provided to you with your purchase.

Question 7

What if I cancel the ticket? When is the last day I can cancel and get a refund?

Accepted Answer

All sales are final. Please bear this in mind when purchasing your tickets via SeatPick and our affiliate partners.

Question 8

I am keen to make sure my ticket is an e-ticket

Accepted Answer

Click on the ticket you want, and you will see the delivery type there; most tickets available on SeatPick are e-tickets. It will be marked as “Electronic Tickets”.

There will also be an explanation of how the e-tickets will be delivered - e.g. “email delivery”.

Question 9

How does SeatPick work?

Accepted Answer

SeatPick works like Skyscanner - you can compare all the top sites in one spot, and it's 100% free to use and browse.

In addition, all of the sites listed on SeatPick are vetted by us and offer a 100% or more ticket guarantee, so you can be certain that you will receive your tickets on time.

Question 10

Will physical tickets be delivered via post?

Accepted Answer

Yes physical tickets will be delivered by post, or a local pick-up point.

Question 11

If ordering tickets in the hours close to kick-off or before the concert, will I get the tickets immediately and can I just show them at the stadium on my phone?

Accepted Answer

The best option for buying tickets close to an event is to make sure they are e-tickets. This should allow you to show them at the stadium on your phone.

Question 12

For football matches, specifically Premier League games, can I book a ticket anywhere in the stadium?

Accepted Answer

Where possible tickets listed for football matches on SeatPick are marked for whether the seats are with the home or away team.

If you are looking to sit with the visiting team, you must buy tickets listed as - "AWAY" tickets.

You can use the filter above the map - the "Away" tab - to show you all the options available for tickets that are suitable for away fans.

Question 13

What is the best way to ensure multiple tickets seated together?

Accepted Answer

When you visit an event page, select however many tickets you're looking for and ensure you toggle the 'seated together' button to see tickets that are exclusively next to each other.

Question 14

If I choose any price how can I choose my seat?

Accepted Answer

If the section/specific location is not mentioned, then the exact section will be known at delivery (usually for general category tickets).

You are guaranteed to receive tickets within the category that you purchase.

Question 15

I'm a little worried about fraudulent tickets. Are there guarantees against that?

Accepted Answer

The ticket guarantee means that in case there is an issue with your ticket - the seller will replace your ticket with an equivalent or better ticket.

If a replacement is not possible, a minimum refund of 100% will be provided to the buyer.

Question 16

How does the minimum 100% ticket guarantee work?

Accepted Answer

Every ticket listed on SeatPick is backed by a money-back guarantee of 100% or more.

A buyer is assured a full refund in case of any issues.

Question 17

Why do my tickets have someone else's name on them?

Accepted Answer

Tickets purchased via Seatpick may display someone else's name, typically the individual who initially bought the ticket from the event box office (primary market). Even after being resold multiple times, the name on the ticket often remains the same.

There is no need to be concerned; the name on your ticket does not affect your admission to the event. The crucial piece of information for entry is the barcode, which will be scanned at the entrance.

Question 18

Why was my order cancelled?

Accepted Answer

If you've received an email or an error message indicating that your tickets are no longer available, please do not be alarmed. Upon submitting an order, sellers check their inventory to ensure they can fulfill the request.

If the tickets are available, your order will be confirmed. However, if, for any reason, the tickets are no longer available, your order will be cancelled, and any pending charges will be voided.

You should then be notified by the supplier of the status of your order through email. In the case of a cancelled order, any pending charges will be refunded to the original payment method.

While such occurrences are very rare, they may arise when a large number of people attempt to purchase tickets for the same event. In such situations, your best course of action is to return to Seatpick and explore all the alternative ticket listings.

Question 19

My tickets aren't working. What should I do?

Accepted Answer

Firstly, ensure that you are presenting your tickets in the correct format as per the venue's requirements. Some venues do mandate digital displays from a mobile device instead of a printed ticket.

If you're displaying your tickets on a mobile device, adjust the brightness to its maximum setting to ensure proper readability by the ticket-scanning device.

If you still encounter any difficulties, there's no need to worry. Contact the specific supplier of the tickets and they should be able to advise and refund your order if needed.

Question 20

Can I add another ticket to my order after it's been placed?

Accepted Answer

As the majority of tickets on Seatpick are listed by various sellers, we cannot ensure that you can add another ticket to your existing order after it has been placed. In such cases, you will need to create an additional order online.

If the listing from which you originally purchased tickets is still available, there is a possibility that by placing another order, the additional ticket you receive might be located next to the tickets you have already purchased.

Question 21

What are the seat numbers for my tickets?

Accepted Answer

Our ticket information is sourced directly from vendors and sellers. Occasionally, they may not specify seat numbers when listing their tickets, and our display is based on the information they provide.

Rest assured that all tickets within the same listing will be situated right next to each other unless specified otherwise in the ticket notes.

Question 22

Are children (minors) required to have a ticket to attend a match?

Accepted Answer

Ticket requirements for children can vary based on the club and specific match.

We strongly recommend verifying the club's policies and requirements before booking tickets, as they may have specific guidelines regarding age restrictions, pricing, or other considerations for children attending matches.

This will help ensure a smooth and enjoyable experience for both you and your child.

Question 23

What if I need to purchase more tickets than you have listed available?

Accepted Answer

Sellers continually update and list their tickets in real time, causing the available quantity to change dynamically. If you require more tickets than what is currently visible, please reach out to us for assistance.

Either through email - support@seatpick.com - or the chat function on the website.

Question 24

What is the currency of SeatPick?

Accepted Answer

There are three options for currency on SeatPick.

Dollars ($ USD). Pounds (£ GBP). Euros (€ EUR).

On a desktop, this can be controlled on the top right of the website on all pages. On mobile, this can be controlled on the event page.

Question 25

Can I know the row and seat number to expect?

Accepted Answer

When purchasing tickets, you'll be selecting from the available categories, and the specific seat details within that category may not be specified.

If you have specific preferences or questions about seating details, it's recommended to check the information provided on the platform. Keep in mind that the ticket categories should give you a general idea of the seating area, and you can use any additional information provided to make an informed decision.

Question 26

Do you provide handicapped-accessible seating tickets?

Accepted Answer

Accessible seating areas, designed for fans using wheelchairs or requiring special accommodations, are typically managed by the clubs or venues directly.

If a customer has specific accessibility needs, it is crucial to inform the platform or ticket seller in advance to explore available options and ensure a smooth experience.

Question 27

What does a 'General Admission' ticket entitle me to?

Accepted Answer

All General Admission tickets give you access to any available seating or standing areas. There is no assigned seating.

The phrase “General Admission” will be found for concerts and festivals. If the ticket is listed as General Admission there are no seating plans for these events - you simply get access to the concert or festival.

Question 28

What can I expect from a VIP ticket?

Accepted Answer

VIP tickets come in all shapes and sizes. They can also differ depending on the stadium and whether you are heading to a concert or a sporting event.

At a concert, VIP tickets could include front-row tickets, an autograph from the artist, and a pre-show party.

For football matches, VIP tickets usually involve access to a hospitality lounge, pre-match food and drink plus it might also include the chance to meet a current or former player of the home team.

All the details mentioned above might be included and often are, but the specific details do need to be checked before purchasing.

On SeatPick, you can filter for VIP tickets on our event pages. Which will only showcase for you the VIP tickets available for a specific event.

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